Greece · Support Rock Star Greece Support Rock Star http://premium.wpmudev.org DEV MAN’s Secretary (25) Nastia is on Level 25 with 7,034 Rep Points. Earn Rep Points by getting involved in the WPMU DEV community!
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Nastia commented on Mod_deflate for ApacheJun 27, 2017
Hello StuartM Hope you're doing well! Would you please let me know, are all the file types are not compressed? I've checked if the gzip compression is enabled on your site here and it says that it does. The compression for the text/html type is enabled. Please try manually adding a code into your .htaccess file. Click on "Want to do it manually?" copy the code and paste inside the .htaccess file. Would you please grant access from WPMU DEV > Support so I can have a closer look? Please see the detailed instructions on the link below: https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/ Let me know when you do! Kind regards, Nastia
Nastia commented on Membership 2 doesn't work with Autirize.net getawayJun 26, 2017
Hello absolutewd I hope you're doing well! I could replicate the same with Authorize.net sandbox account. I've flagged our developers here so they can have a closer look at this issue. Please note, our developers' response time is longer-than-normal compared to support staff response times. Have a nice day and take care! Cheers, Nastia
Nastia commented on Images aren't loading when MappedJun 26, 2017
Hello Ruppert Marketing Hope you're doing well! I've asked our developer to have a look at your site. There were some misconfigurations. In wp-config.php file the multisite rules were added twice, the extra rules were hidden: define('MULTISITE', true); define('SUBDOMAIN_INSTALL', false); define('DOMAIN_CURRENT_SITE', 'site.com'); define('PATH_CURRENT_SITE', '/'); define('SITE_ID_CURRENT_SITE', 1); define('BLOG_ID_CURRENT_SITE', 1); The define('FORCE_SSL_ADMIN', true); it is also hidden in the wp-config.php file. This rule is implemented in the Domain Mapping source code and adding it to the wp-config.php file may cause conflict. In site settings, the home URL of the subsite was set to the mapped domain, which is incorrect. We changed it to the right address and forced SSL from there https://yoursite.com/sasquatchmilitia In .htaccess file the line 14 is commented beacuse it was causing too many redirects error #RewriteRule ^([_0-9a-zA-Z-]+/)?siteN/files/(.+) wp-content/blogs.dir/N/files/$2 [L] There is a rewrite rule added somewhere that rewrite the image URLs, this is why the images are not loading. I've flagged our second level support developers here so they can have a closer look. Once there is an update, they will reply back in this thread. Kind regards, Nastia
Nastia commented on Smush is not workingJun 26, 2017
Hello jajouka Hope you're doing well! Our developer tried to access your site through the WPMU DEV Support but it is deactivated now. Would you please grant access from WPMU DEV > Support or send to us your WordPress username and password so our developer could troubleshoot the issue? You can send credentials by using our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question Subject: “Attn: Nastia” - WordPress admin username - WordPress admin password - Login URL - Link back to this thread for reference - Any other relevant URLs We are waiting for your reply! Kind regards, Nastia
Nastia commented on Marketpress Product Pages not loadingJun 26, 2017
Hello johnnymestizo Hope you're doing well! This issue is resolved in our live chat. I've reset permalinks and the products are opening now. Please let us know if you have any further issues! Kind regards, Nastia
Nastia commented on how to add categories in the business directory pluginJun 25, 2017
Hello cornelius_butler I apologize for late reply. I am afraid there is no easy way to do this. The categories need to be separated manually by ";" character. In this link, you will find full documentation, regarding importing CSV file: https://businessdirectoryplugin.com/docs/#admin-import Hope this will help! Kind regards, Nastia
Nastia commented on Smush is not workingJun 25, 2017
Hello David, Hope you're doing well! I've flagged this so our developers can have a closer look at your site. Please note, our developers' response time is longer-than-normal compared to support staff response times. Thank you for your patience! Kind regards, Nastia
Nastia commented on Moving website via snapshot backupJun 25, 2017
Hello Cedric Hope you're doing well! Thank you for posting in this thread, however, because this issue is resolved for the original author that has posted it, please let's continue this conversation in a thread that we've already created here. This way, the author will not be getting email notifications each time when there is a new post in the thread. Have a nice day and take care! Kind regards, Nastia