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Denitsa commented on Can't able to install Plugins - SnapshotApr 27, 2017
Hey there Alex, Strangely, when I try to access your site or simply open your frontpage, I get redirected to Google. How are things on your end? Do you have some kind of a plugin that might be doing that, or is it not intentional behaviour at all? Looking forward to hearing from you! Cheers, Denitsa
Denitsa commented on Multisite Unique User ProfileApr 27, 2017
Hey tedwalid, Well, I'd suggest contacting another developer as agencies tend to kind of, ermm... overstate stuff like that sometimes. It usually take...
Denitsa commented on Snapshot managed backup is not workingApr 27, 2017
Hey Julian, Btw, I'm guessing the plugin conflict test didn't turn up any results, since you did not mention that, right? I went ahead and tried making a managed backup and it seems it's taking some time. Support access sessions are only 1 hour and I wasn't able to see the outcome of that :( Do you get any particular error when you attempt a managed backup? Cheers, Denitsa
Denitsa commented on getting 500 error in adminApr 27, 2017
Hey there Muhammad Usman Ghani, I had to rename your plugins folder to regain access to the admin dashboard. You seem to have a lot of plugins (I suggest deleting those you don't use currently), I couldn't isolate the conflict here. If this happens again, login to your site via FTP, navigate to the /wp-content/plugins folder and rename it to something like /plugins-old. Then you should be able to log in to your dashboard, go back to the plugins-old folder you just renamed and change it back to /plugins. All your plugins will show up as deactivated, you can start enabling them again now and see if this happens again. Cheers, Denitsa
Denitsa commented on Caching Doesn't WorkApr 27, 2017
Hey there AndrewTraub, Nope, they shouldn't conflict, though it might still be a good idea to try that out. Did you revert to a default theme too? Will you show us your .htaccess/nginx.conf file here? If it’s still a no-go, will you please grant support access from the dashboard plugin so we can take a closer look? This could be done via Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or by following this guide here: https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/ Let me know when you do! All the best, Denitsa
Denitsa commented on google api access code for Calendar App.Apr 27, 2017
Hello Mary, I hope you are having a fantastic day and thanks for posting here! That's an error you'd usually get if your client type was set to Web and you need it to be set to Other during the Api setup for the Client ID. Here's a screenshot to explain this better: [attachment=1248132,114076] That's right after you select Create Credentials to create an OAuth Client ID. [attachment=1248132,114077] Does this help? If you have any other issues, please let me know and I'll be happy to help. All the best, Denitsa
Denitsa commented on HummingBirdApr 27, 2017
Hello Francisco Raildo da Silva Sousa, I hope you're having a beautiful day and thank you for contacting us! Will you try manually adding the code as suggested in the plugin? [attachment=1248131,114075] If that doesn't work, then open up your php.ini file via FTP and look for the following line: zlib.output_compression = On In case it's set to "off" you will want to change it to "on" and restart Apache. Also make sure to purge/clean all caches, both server-side and onsite ones before trying again. Let me know if this works! Cheers, Denitsa
Denitsa commented on Possible Plugin ConflictsApr 27, 2017
Hello Mohammed Yusuf, I hope you are having an awesome day and thank you for your question! I can't say 100% that those would result in a conflict, certainly you wouldn't want having the same features activated for both plugins though. For example, WP Rocket provides GZIP compression and so does Hummingbird. Have this enabled only on one of the two plugins. Same for other features that might be duplicate for all of the plugins. Ultimately, I wouldn't advise on having several plugins made for the same task. If you want to give it a try nevertheless, make a backup of your install first and then shoot ;) Kind regards, Denitsa
Denitsa commented on Importing products with WP All ImportApr 27, 2017
Hello kirill, How do you import the images? Do you have them uploaded on your server already? Please advise! All the best, Denitsa
Denitsa commented on Images does not show up after migration.Apr 27, 2017
Hey there Karolina, I trust you're doing well! I'm sorry for your troubles, I could see the issue on your end. I am getting an error when tryong to upload an image that states POST http://siteURL/wp-admin/admin-ajax.php 504 (Gateway Time-out) First thing here is to check folder and file permissions, make sure they're all 755. Here are two articles on that: http://codex.wordpress.org/Changing_File_Permissions https://premium.wpmudev.org/blog/understanding-file-permissions/ Will you please make a basic theme/plugin conflict test? To perform it, please follow all the steps described on a flowchart in this article (you may need to scroll the page down a little): https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ If this has no result, will you please access your server through FTP, edit the wp-config.php file, find a line like define('WP_DEBUG', false); and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment) // Enable WP_DEBUG mode define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); Then try uploading an image again. The log will be saved to a debug.log file inside the "/wp-content" folder. Please save the file as a .txt and attach it to your next post. If the file's larger than 5MB you might need to upload it somewhere like Dropbox and share the link here. Another thing would be to increase memory limit and maximum execution time. You can use the following as a guide on how to do that: https://premium.wpmudev.org/blog/increase-memory-limit/ Let me know the results of all this! Regards, Denitsa