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Denitsa commented on using contact form in upfrontMar 27, 2017
Hello Troy Media, I hope you're doing good and thanks for reaching us! Which Upfront theme are you using here, or are you perhaps making a new one from scratch? Do you happen to observe particular error when using the form, is it just not sending or not validating input, ect? You can edit the email the form is sent to by clicking on the form, selecting Settings (gear icon) and then edit the email address in the field in the General Settings under the Send form content to: . [attachment=1237161,112454] Also, can you send emails through WordPress, are you using an SMTP? You can use this plugin here if you are unsure about the first part. You can also configure SMTP settings from the same menu under SMTP Settings. [attachment=1237161,112455] Let me know how it goes! Regards, Denitsa
Denitsa commented on Query Protected Content StatusMar 27, 2017
Hello Mike, I hope you are having a fantastic day! :) I think you might give the 'post_class' hook a try here. You can also try taking look at a solution posted to a similar thread found here for reference and ideas: https://premium.wpmudev.org/forums/topic/add-class-depending-if-content-is-protected#post-1080356 You can check the API documentation for the Membership 2 by going to Membership 2 -> Help -> API Docs. [attachment=1237154,112452] I hope this helps! Tell me if this doesn't work for you, so I can call in one of our developers here to give a better idea. All the best, Denitsa
Denitsa commented on Changing/adding MenusMar 27, 2017
Hello Troy Media, I hope you're having a beautiful day! If you want to edit menu items via the Upfront Builder (Dashboard -> Upfront -> Builder ) or the Upfront Editor (Upfront icon in admin top bar or Appearance -> Customize), you need to hover over the menu area and click it, select the Settings button (gear icon) and Add Items from the left-hand side menu or click the red x icon when hovering over an existing item to remove it. [attachment=1237146,112450] To edit the item just click on it and you'll be able to change its Label, where it links to an if it opens in the same browser tab or no. [attachment=1237146,112451] I hope this helps! If you have any additional issues, please let us know and we'll be happy to help. Cheers, Denitsa
Denitsa commented on Products saved as drafts will not update or hold a price anymoreMar 27, 2017
Hello MSAMike, I hope you are having an awesome day! I am not able to replicate this behaviour on my test site, seems something's up on your end. Could you please make a basic theme/plugin conflict test? To perform it, please follow all the steps described on a flowchart in this article (you may need to scroll the page down a little): https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ If the above does not help, can you please grant support access from the dashboard plugin so we can take a closer look? This could be done via Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or by following this guide here: https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/ Let me know how it goes! Kind regards, Denitsa
Denitsa commented on WPMUDEV Dashboard ActivationMar 27, 2017
Hey there Suezen, I checked this IP and it doesn't seem we're blocking it on our end. Regarding your PHP version, I'd recommend having at least 5.6+, since older versions are at their end of life and are no longer supported. Current WP recommendations you can see here actually advise on having PHP 7+. Having said that, could you please access your server through FTP, edit the wp-config.php file, find a line like define('WP_DEBUG', false); and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment) // Enable WP_DEBUG mode define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); This will produce a debug log that will be saved to a debug.log file inside the "/wp-content" folder. Please save the file as a .txt and attach it to your next post. If it happens to be larger than 5MB you might need to upload it to a service like Dropbox and provide us with the link here. Would you please download the following file and upload it to your server's root directory via FTP? Then try to access it via a link like http://mywebsite.com/curltest.php. https://gist.github.com/JRMorris77/2d917b63eb328d17a262f986748fe053 Let us know what you see when you visit this link! All the best, Denitsa
Denitsa commented on Optimizing images with HummingbirdMar 27, 2017
Hey there Jan Skapa, You are right the thumbnails would be different according to the screen size. You can view this (it will vary according to the window size) by using the Inspect element option in Firefox or Chrome (right click on the page, then choose Inspect and choose the element you want to view). Then you hover over the image you'll see the size it's forced to as well as the original size: [attachment=1237115,112448] That's when you might need to ask your theme's developer to jump in, since the theme code is written in the way to call the larger image. I hope this makes sense! Let us know if we can help you in this or other questions! All the best, Denitsa
Denitsa commented on Asynch Appointments synch not working between Appointments+ and GcalMar 27, 2017
Hello there Adeon, It seems there's actually a bug in the plugin regarding this functionality and we have a hotfix available now. Our developers are working on it, so the next release should have the automated refresh between he App+ and GCal up and running. Until then, can you try replacing the /wp-content/plugins/appointments/includes/class-app-gcal.php file via FTP with the one from the .zip archive I've attached here? I apologise for the inconvenience and thank you for your patience! Cheers, Denitsa
Denitsa commented on Service Providers Availability Not Being ShownMar 27, 2017
Hello neil, I hope you're well and apologies for the delay on the response here! I did test on several of my sandbox sites and was able to replicate that. It looks like somehow the No specific provider's Working hours override those of the actual service providers. I'm marking it as bug and sending a report to the developers so that they'll be able to provide a fix in the next plugin version. Please keep in mind our developers work round the clock and they have to deal with lots of critical issues and other things. So it may take a little while for them to check this and release a solution. I appreciate your patience on this one! Cheers, Denitsa
Denitsa commented on upfront youtube responsive issueMar 27, 2017
Hi Marcel, I just re-saved the page via the Upfront Editor without making any changes and it seems I can see the caption now, could've been a temporary glitch with retrieving the video's title. How's it on your end? Cheers, Denitsa
Denitsa commented on gzip is not working properlyMar 27, 2017
Hey Amanda, So could you please make a basic theme/plugin conflict test? To perform it, please follow all the steps described on a flowchart in this article (you may need to scroll the page down a little): https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ Let me know how it goes! Cheers, Denitsa