Hi Nastia, Ok. That's interesting but I'm afraid it isn't the answer. Although I moved the site from a multisite to a stand alone install, it's been around for a long time and never had that problem before. Plus I use the same theme and basic setup for all my client sites (using Beaver Builder) and none of them have been experiencing this issue. The Header image size is usually defined by the size of the image uploaded. That hasn't been changed from when the site was originally set up. The only thing that's changed, recently, is that I added the WP Client, client management plugin to the site. Could the issue be due to a conflict of some kind? Regards, Steve

Hi Pawel, Thanks for this. I've updated the ReCaptca Gravity Forms but that hasn't made any difference, at the moment, and having switched the auto-resizing function on and off several times, it's clearly the cause of the issue. Perhaps you could look again, now that the ReCaptca issue's been resolved. Thanks. Steve

Oh, and I've granted 'Support Access', so you can take a look. Regards, Steve

Actually, just noticed that I can't mark it as 'Resolved' because the option isn't there. Is this because it was a Feature Request? Regards, Steve

Thanks for the update, Dimitris. Good to know that the issue with tickets not showing in the support page in the WPMUDEV Dashboard isbeing dealt with. And with the total numberof backups. I'll mark this as resolved as the other issues will, no doubt, be sirted in due course. Regards, Steve

Hi Adam, I tried the 'Check again' link but it doesn;t make any difference.The last 9 tickets showing in The Hub aren't showing through the WPMUDEV Dashboard Support page on any of my sites. can you raise this with the developers or do I need to raise a seperate ticket? Regards, Steve

Hi Kasia, Thanks for the information. I followed the instructions and restored the website using the managed backup but was rather disappointed as I lost practically all of the formatting of the pages through the process - which isn't very good when you're expecting a perfect restore. The pages were built in Beaver Builder and whereas each page was made up of a number of rows and modules, all of these were lost. The content of each page was now stored in a single module in a single row. Obviously, because each module handles specific functionality, all the formatting was lost. Rebuilding each page would've required a lot of work. I put my thinking cap on and managed to resolve the problem by restoring a Snapshot that I'd taken using Snaphot Pro. This resolved the issue and was less time consuming than rebuilding all the pages individually, however, the whole process of the managed backups seems like a bit of a waste of time, given that it doesn't restore a perfect copyof the website. I wanted to let you know, so you can inform the developers of this because it needs to be resolved. I'm one of those people that was extremely disappointed when you guys stopped all your plugins. I use a reseller hosting package that I'm really pleased with, so won't be using yours but I renewed my subscription, recently, to keep access to the plugins you are supporting - especially Snapshot, Managed backups and Automate through the Hub, Defender, Hummingbird and your suppoprt, which does come in handy. Currently, though, some of these aren't working reliably, as the failure of the Managed backup in this case shows. I hope you guys can get these things sorted. Regards, Steve