Help, Support and FAQ

A perfect theme for providing help and support, frequently asked questions and building a serious knowledge base!

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Screenshots

Single help and support post
Theme options
Theme frontpage overview
Detail

The Help, Support and FAQ theme is a lightweight theme with one purpose in mind, to create a powerful help and support site. The front page has an optimised format for this purpose with a prominent search, tag list and text area. We wanted to create a theme for simple but effective support and this is just the ticket.

Help, Support and FAQ theme

Here is a list of the features of the Help, Suport and FAQ theme:

  • Turn on / off author post gravatars
  • Turn on / off social post to buttons
  • Custom title and text for your front page
  • 9 preset background styles
  • Upload and set your own logo
  • Customise the look of your site without touching code using simple drop downs for colour combinations and font selection

Help, Support and FAQ theme has a front page packed with relevant information. It automatically displays your tags and categories. You also get the flexibility of it having widget ready areas so you can customise it further.

A WPMU DEV theme also ensures your blog posts look great with a range of text styles for your posts. Take a look at a sample blog post with the Help, Support and FAQ theme:

Help, Support and FAQ theme

Not only do you get a great theme but at WPMU DEV you also get great support in our Community, Manuals, Videos and Live Chat. Twice a week you can even talk directly to our theme designers so you can talk about anything relating to any of our themes. WPMU DEV really is the place to go to get a great theme and feel safe in the knowledge no matter what you want to do with your site you’ve got the support to do it.

Usage

Installing a theme from WPMU DEV

Download the theme file.

Unzip the file into a folder on your hard drive.

Upload the folder to /wp-content/themes/folder on your site:

  • If you’re using multi-site you’ll need to visit Network Admin -> Themes and Activate it there.

Make sure your install path is correct for example:

/www/var/site/wp-content/themes/thethemename not
/www/var/site/wp-content/themes/themes/thethemename

You’ll see several files and folders depending on the theme package.  Most themes contain a folder for the parent and child theme within the folder called themes.

Launch FileZilla or your FTP client – read more about using FTP and FTP clients here.

Enter your domain name, your username and password. NOTE: the same username and password that you use to log into your cPanel.

Click Quickconnect.

Upload both the parent theme folder and child theme folder to wp-content/themes/.

  • For example, with BuddyPress Daily theme you need to upload bp-daily and bp-daily-child to wp-content/themes/ (bp-daily folder is the parent theme folder)
  • With Gallery you need to upload gallery and gallery-child to wp-content/themes/ (gallery folder is the parent theme folder)
  • We provide child themes with themes to enable you to customize your own files without having those changes overwritten when we update a theme.
  • To find out more about parent and children themes please visit our guide to parent and child themes.

Uploading parent and child themes to your theme folder on your site

Dragging the theme folders from your computer into theme folder in your WordPress directory uploads these new themes to your WordPress install however they aren’t enabled on a WordPress Multisite install.

As Super Admin user on WordPress Multisite you have the choice to enable:

  1. The theme network wide so that all users can use the theme.
  2. Enable access to the theme on a per site basis.
  3. Use Pro Sites Plugin via premium-themes.php to make it available as a premium theme for Pro Sites only

Enabling The Theme network wide

Here’s how to enable Sleek Photo network wide so that all your users can use the theme:

On your Network Admin dashboard click on the Themes menu.

Select Network Enable underneath the theme name to enable its access network wide.

To enable more than one theme at once:


Enabling themes on a per site basis

Any theme that has not been activated for the entire network can be activated on a site as follows:

Locate the site you want to enable specific themes on by searching for the specific site by clicking on Sites > All Sites

Once you have located the site click on Edit (hovering your mouse over the domain name brings up the action menu)

Click the Themes tab.

Only themes that haven’t been enabled network wide appear on the site theme list.

You can also enable more than one theme at the same time:


Using Supporter Plugin for Premium Themes

The supporter plugin allows you to select premium themes for supporter sites only.

The idea is you make the best and nicest themes available on supporter sites so users will want to sign up to access the themes.

To install:

Install the Pro Sites Plugin as per the installation instructions.

Upload supporter-themes.php to wp-content/mu-plugins.

How it works is:

A Premium Themes page is added to Settings > Supporter in the Network Admin dashboard, where you can select the themes that you want to enable for Supporter sites only.

  • Only themes that haven’t been enabled network wide on Network Admin >Themes will be listed on this page

A Premium Themes sub-menu item is added to the dashboard of all sites under both Supporter and Appearance – but only users using supporter site can activate a Premium theme.

Whereas users on non-supporter sites can see all the Premium themes but can’t activate them – instead they see a message saying
‘This feature is limited to supporters only’.

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