The one thing that gives a site the edge over any other is personal support. The Support System plugin will help you upgrade your site from “good” to “GREAT!”
Take a look at our quick video overview.
The Support System plugin lets you put two basic support mechanism in place: an FAQ section and a traditional “submit a ticket” system. Both appear as part of your users’ dashboards. They can browse help topics via the FAQ section, or they can contact you directly, and receive responses as well, right from the dashboard. This style of professional integration helps you achieve maximum convenience.
A Quick Rundown of the Features
Support System makes it easy for you to provide a network of support for your users and boasts a number of excellent features:
- Easy-to-use interface for viewing and answering tickets
- Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
- Assign tickets to specific team members/staff
- Fully functional editor lets you include styles and images in your responses
- Users get a handy built-in Dashboard menu that allows them to view, create and submit tickets with the greatest of ease
- Tickets are tracked with status details, leaving no one in the dark about what’s happening
- Create an FAQ area where users can find answers and vote on existing answers to help you gauge how well your FAQs are helping users
- Embed media (like helpful videos) in your FAQs
- Fully integrated with Pro Sites so you can make support a premium feature available to only those users with a certain premium level (this is optional)
Support System in Action
Take a look at the easy-to-use Support System in action. As mentioned, there are two basic components: Submit a Ticket and FAQ. First will take a look at the Submit a Ticket component.
Submit a Ticket
Easily add categories to support ticket emails. This lets users choose a category when they are submitting their tickets.
Users can then submit a ticket from their dashboards, choosing one of the categories created above.
The Admin (or the person responsible) can then answer the user’s ticket and send a reply. Notice the fully functional editor which allows for styling and the insertion of images, etc. This is perfect for including screenshots — a picture is often worth a thousand words.
Easily set up your FAQ section by first setting up categories.
Adding an FAQ question is as easy as adding a WordPress post:
FAQs show up for users in an easy-to-navigate screen with different tabs for different categories.
You can also add media (such as easy to follow videos) to your FAQ questions. For example, you can add shortcodes from out Integrated Video Tutorials plugin. Or you can simple add a link from a supported site such as YouTube.
And voila! You get a video.
Support is Crucial
Don’t leave your users without help. Give them the support they need with our Support System Plugin today!
The Support System plugin is a great tool for your users, but also a smart choice for you. Don’t loose track of what your users need, staying up to date and involved will ensure that your network is successful with happy users!
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